Critical Customer Feedback at Your Fingertips
CongruityConnectTM is the key to ongoing customer dialogue in a virtual world.
You don’t know what you don’t know . . .
but your customers do.
Making critical decisions in a vacuum is never a good idea, especially when those decisions have a direct impact on your customers. CongruityConnect affords you the ability to include your Customer Advisory Board members in real-time conversations that provide you with the insights you need to ensure your strategies and decisions are on point.
The AI-enabled Digital Advisory Board platform provides structure to your discussions and robust analytics that help you make trusted decisions faster, anytime and anywhere.
Combine Digital Dialogue
with Proven Advisory Board Expertise
Because Customer Advisory Boards are all we do, our proven methodology ensures that your Customer Advisory Board initiative engages your customers in a mutually beneficial way and provides the results you expect.
Ask your advisory board a question to get started with a new discussion.
Give your trusted customer advisors a voice. Let them share their knowledge, data, and experience.
Add opinions to the discussion and get valuable and critical feedback.
Analyze and make trusted decisions guided by the unique AI and scoring mechanism
Give advisors instant transparency into your decision-making process
Our Clients Regularly Report:
- Retention of customers who serve on their Customer Advisory Board
- Expansion in revenue-related activity among key accounts
- Return on investment of Customer Advisory Board initiative
Find the Solution That’s Right for You
|$2,500 per month||$4,500 per month||$9,500 per month|
|Up to 25 members||Up to 25 members||Up to 25 members|
|Unlimited retrievable discussions||Unlimited retrievable discussions||Unlimited retrievable discussions|
|Unlimited storage||Unlimited storage||Unlimited storage|
|Team and personal analytics||Team and personal analytics||Team and personal analytics|
|Advanced analytics||Advanced analytics||Advanced analytics|
|Export reporting||Export reporting||Export reporting|
|One-to-one training||One-to-one training||One-to-one training|
|Dedicated Customer Support Manager||Dedicated Customer Support Manager||Dedicated Customer Support Manager|
|Unlimited admin seats||Unlimited admin seats||Unlimited admin seats|
|Working hours technical support||Working hours technical support||Working hours technical support|
|Integrations include Slack, Microsoft Teams, email, Google Calendar and more||Integrations include Slack, Microsoft Teams, email, Google Calendar and more||Integrations include Slack, Microsoft Teams, email, Google Calendar and more|
Technology + Advisory Board Support
(includes all of the above plus the following Advisory Board Services)
|Advisory Board Charter||Advisory Board Charter||Advisory Board Charter|
|Dedicated Program Manager||Recruitment of members||Recruitment of members|
|Member onboarding||Member onboarding|
|Internal and external communications||Internal and external communications|
|Digital engagement management||Digital engagement management|
|Dedicated Program Manager||2 Video Advisory Board meetings per year|
|Agenda and Session Planning|
|Documentation of outcomes|
|Report back to team with recommendations|
|Member and internal team surveys|
Dedicated Program Manager
|Dedicated Senior Consultant|