Many business leaders have shifted to thinking about their teams as their customers, but that wasn’t always the case in the past.
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Many business leaders have shifted to thinking about their teams as their customers, but that wasn’t always the case in the past.
One of the greatest indicators of a prosperous business is its customer success. How do you bring that into private equity?
Two powerful trends are disrupting almost every industry – artificial intelligence and the freelance economy. Coming from obscure beginnings some decades ago
Companies and leaders who really want to listen to their customers put the technologies in place to do so, especially large companies.
In this episode, Scott Miller, Head of Thought Leadership at FranklinCovey, joins Betsy Westhafer and Tony Bodoh as they discuss how FranklinCovey reshaped
Technology has allowed healthcare to make great strides in providing health services to people no matter where they are located.
As consumers themselves, entrepreneurs know the good stuff from the bad. They’ve been in their customers’ shoes and know the struggles they’re going through.
In our careers, in some way or another, we are all serving clients. Unfortunately, far too few develop the necessary skills and strategies to develop and keep those clients for life.
Customer support is a big driver of customer success in the B2B sphere. In the B2C space, however, things can be more challenging as you’re dealing with hundreds to thousands of customers daily.
Betsy Westhafer and Tony Bodoh continue to discuss ways to reduce risk mitigation in Part 2 of their discussion with business growth strategist Mark S A Smith.